Managed Services

Leverage Global Expertise to Support Your IT Environment

Powered by PICO

PICO (Prolifics Integrated Cognitive Operations) is Prolifics’ uniquely automated approach to Managed Services – driving efficiency and reducing disruption. Our Managed Services team customizes our PICO accelerator for your environment to automate common support tasks.

A smart support team boosted by automated processes for ultimate efficiency and reliability – that’s Prolifics Managed Services powered by PICO.

  • Facilitates automating standard production tasks
  • Improve mean time to resolve by 20-40%
  • Reduces rework due to human errors and monotonous tasks

The Managed Services delivery model for Information Technology services has become more and more popular in recent years. It offers a measurable approach to achieving services at a lower cost while minimizing risk and improving quality. This model is ideal when multiple players participate in a single IT support activity. Prolifics offers a variety of industry-leading services using this model.

We create competitive advantage for clients by delivering cost-effective, predictable and reliable managed services that effectively balance costs, boost performance and drive efficiency. Our highly skilled team of specialists provide the highest level of quality and scalable expertise today’s businesses need to maintain complex technology environments at affordable rates.

Flexible Service Portfolio

Prolifics offerings are derived from a standard set of services focused on delivering a well-defined, repeatable, predictable service at a stable level over an extended period of time. Scope-appropriate service-level commitments are described in a Service Level Agreement (SLA) and tailored to your requirements.

Prolifics can leverage our global team for cost effectiveness and extended coverage by seamlessly complimenting your team, fostering innovation, and adding business value to both IT and your business bottom line. Our service portfolio is based on the IT Infrastructure Library® (ITIL®) framework with the following focused offerings:

  • Managed Support Services IBM WebSphere Portal Server
  • Managed Support Services for IBM Integration Bus (IIB)
  • Managed Security Administration for the IBM Security Suite

Prolifics offers both packaged focus offerings as well as customizable managed service offerings tailored to your needs.

Managed Services Focus Areas


Get the Right Start

Select the services needed from our ITIL®-aligned Service Portfolio, let us know what applications, application infrastructure, and servers you need included, define the service levels you need and we’ll tailor the managed service to your requirements

View Solution Brief