Close Brothers Premium Finance, a UK company that helps finance insurance policies, needed to offer insurance intermediaries and end customers an up-to-date service in order to retain their business.
The organization teamed up with Prolifics to create a cutting-edge self-service portal for brokers and their customers. The hybrid cloud solution provides fast, iterative results and better ways for customers to engage with the company. Meanwhile, on the backend, Close Brothers Premium Finance’s operations and business processes can be managed with ease and efficiency. The components of the solution are tightly integrated while remaining simple to remove and replace when necessary.
On the whole, the digital transformation puts Close Brothers Premium Finance on the fast track to results, which include an increase in the critical net promoter score as well as financial benefits of GBP7 million in the first year alone.