Retailer Improves Interaction With Customer Service Chatbot

An American home décor company was being overtaken by larger online competitors, and needed a digital differentiator. Prolifics created an online retail advisor solution that adds new features and functionality to the Company’s web presence. The chatbot uses Cognitive technologies to assist the customer through the buying process, while also promoting opportunities to upsell and cross-sell related products. The solution helps entrench the Company’s value and drive additional revenue.