The Organization supports a US state’s court system. Its existing indigent claims and compensation process involved a three-part system with manual data entry to move information from one system to another. At times, tens of thousands of clams were on hold, and claim turnaround time averaged 45 days.
Prolifics implemented a solution that creates a centralized case management system, leveraging private cloud-based business process enhancements to increase productivity and accuracy within claims management. Claims are processed up to 77% faster, and the system can better support critical court functions.