Retail - Enhanced Customer Experience

Enhanced Customer Experience

In an environment where competitors are a dime a dozen, finding new ways to drive competitive differentiation is paramount. New technology is a keystone of this effort, changing the way businesses and their employees interact with customers. Seamless shopping experiences that are underpinned by next-generation capabilities have become the expectation, and also serve as an advantage that keeps customers coming back. With a better customer experience comes greater differentiation and deeper loyalty to your brand. Your organization needs to stay ahead of the technological curve to ensure that it stays ahead of the competition.

How We Help

Prolifics has worked with many retailers on initiatives supporting enhanced customer interaction such as...

retail case study

Apparel Company Goes to Cloud

Prolifics helped a major apparel company develop a next-generation cloud-based environment. The solution centralizes integration, supports large volumes of business-critical traffic, enables ground-up innovation, improves feedback, and positions the business for success in a challenging omnichannel retail landscape.

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Prolifics' Capabilities

Better Shopping Experiences>> 

Intelligent in-store and online point of presence methods help connect customers with products...

Intelligent in-store and online point of presence methods help connect customers with products, smoothing the way to a completed purchase. Capturing their order histories, payment information, and preferences make it easier for past customers to come back. By coupling a business’s mobile app with data about the customer’s in-store position, the enterprise can deliver hyper-focused offers and information right to the customer’s device that adapt from aisle to aisle.

Let Prolifics help your business create an intelligent in-store point of service solution that leaves the cash register behind. We streamline and automate your business processes and rules to ensure that your business is running at peak efficiency. Our experts can help you harness the low-cost, high-availability nature of APIs and mobile devices and create a cross-channel experience that increases product visibility and unifies all the facets of your enterprise. With next-generation Cognitive technology, AI-powered chatbots interact with customers on a deeply personalized level, creating human-to-human experiences that lead to greater satisfaction.

Customer Insights >> 

Know your customer, what they like, and when they buy it. Understanding a customer's search...

Know your customer, what they like, and when they buy it. Understanding a customer’s search and buying patterns, understanding their behavior, and leveraging this information to personalize the purchase process appeals to the technologically savvy generation. Gathering this data and leveraging it via APIs and mobile tools powers robust analytics that tell you more about your customers and how they view your products.

Prolifics can deepen your knowledge of your customers by creating a 360-degree view that offers key insight into how you can better cater to your audience. We use the latest analytics technologies, such as Cognitive, to predict behaviors and desires. Your business can offer the right deals on the right products at the right time to promote customer loyalty.

Internet of Things >> 

Build a smarter store with in-store sensors that drive data acquisition, deeper automation...

Build a smarter store with in-store sensors that drive data acquisition, deeper automation that streamlines core retail processes, and predictive analytics that optimize store operations.

With Prolifics, your business can leverage in-store sensors to drive analytics and create a smarter location. Smart shelves that detect when products are out of stock and automatically re-order, RFID tags that let employees and customers easily track and find inventory, and contactless payment systems enable customers to skip the checkout process are just some of the breakthrough technologies that your business can bring to bear. Prolifics’ Cognitive, Smarter Process, rules optimization, process automation, API economy, and mobile experience solutions can fuel these initiatives.

Customer Loyalty >> 

Foster brand loyalty through an omnichannel customer journey with intelligent rewards...

Foster brand loyalty through an omnichannel customer journey with intelligent rewards and privileges based on individual preferences and habits. The right loyalty strategy tailors experiences, promotes engagement, and increases satisfaction.

Successful loyalty programs start with the effective usage of data to better understand the customer. Prolifics can assist your enterprise in driving intelligent loyalty programs, rewards, and privileges based on a deeper customer insights and a comprehensive omnichannel experience. We create solutions that leverage chatbots, APIs, and mobile engagement for better customer experiences, as well as process re-engineering and automation for a more efficient workforce, cloud adoption to enhance platforms, better business rules via optimization, and Internet of Things integration to harvest unexplored realms of data and insight.

Prolifics helps businesses use data analytics to know what’s truly important to their customers to create actionable offers, incentives, and benefits that cater to all demographics and purchasing profiles. A top-of-line loyalty engagement strategy, especially when paired with cognitive capabilities, helps your business add true value.

Store Workforce Efficiency >> 

By leveraging better information gathering and data analytics, your business can introduce new tools...

By leveraging better information gathering and data analytics, your business can introduce new tools that help your storefronts run better than ever.

Smart dashboards leverage the freshest data to let managers observe customer patterns and make adjustments. Automated chatbots offer a superior customer service experience at a drastically reduced cost. Pattern recognition systems predict trends so that your business can capitalize. Predictive maintenance ensures that equipment is serviced before it can impact the customer experience.

Prolifics is an expert in cutting-edge analytics, process optimization, API economy, mobile engagement, cloud optimization, and cognitive solutions. We can help implement business analytics solutions that bring the latest and greatest retail enhancement possibilities to your enterprise. Your employees can work smarter, while your customers go home happier.

Technology Makes it Possible

Prolifics' expertise across multiple specialties enables us to create unique, comprehensive solutions for your innovative enhanced customer interactions. Technologies we typically leverage for Enhanced Customer Interaction initiatives include: