Healthcare - Enhanced Customer Experience

Enhanced Customer Experience

Improving customer service is a constant challenge, even in the healthcare industry. Creating a better patient experience is a complex, ever-evolving proposition. Customers demand confidence in their healthcare providers, consideration for their health concerns, and collaboration throughout the care journey. To successfully deliver a high-quality experience that encompasses these needs, organizations must apply technology—preserving the human touch that leads to greater wellness and provider success, while also combining it with new experiences and features to speed up care, personalize services, and manage costs.

How We Help

Prolifics has worked with many healthcare enterprises on initiatives supporting enhanced customer interaction such as...

Enhanced Customer Interaction Case Study

Better Patient Service With a BPM Center of Excellence

A major US healthcare insurance provider supported transformation into a value-based care system with modernization to streamline systems and centralize governance. Prolifics helped improve customer service and enhance the governance of business rules and technologies.

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Prolifics' Capabilities

Discharge Assistance >> 

Care doesn’t end with patient discharge. To improve a patient’s ongoing health, providers are turning to technologies...

Care doesn’t end with patient discharge. To improve a patient’s ongoing health, providers are turning to technologies that let them connect with patients after they leave the clinic or hospital. By unifying data access, taking advantage of new communication tools, and establishing collaborative measures that link providers, pharmacies, and more, organizations can build solutions that keep patients informed and instructed on maintaining their health once they have gone home.

Prolifics helps enterprises build discharge assistance systems using API integration and Cognitive analytics capabilities to create top-of-their-class communication features. Our expertise in digital business automation and business rule optimization means we can reinvent your organization to smooth the way for better patient interaction after discharge.

Treatment Plan and Prescription Management >> 

When integration between all parts of the business is lacking, the quality of care stands to suffer...

When integration between all parts of the business is lacking, the quality of care stands to suffer. Information about patient needs cannot be quickly and accurately exchanged, leading to errors or oversights in care, which drives down satisfaction and drives up cost. Conversely, interlinking the components of care has distinct benefits. Comprehensive management of treatment plans and prescriptions, patient outreach, and other highly personalized offerings lead to happier patients and reduced hospital readmissions.

Prolifics is the right partner to help you build integration throughout the enterprise. We harness analytics, predictive modeling, and Cognitive capabilities to create deeper insight and connection with customers. We also re-engineer processes, optimize business rules, and refine enterprise-wide data quality to help ensure that your systems can operate at peak efficiency and integration.

Automated Claims, Billing, and Payment >> 

Billing is a critical part of business in the healthcare industry...

Billing is a critical part of business in the healthcare industry. Is your organization’s billing as good as it could be? Communicating charges across the enterprise can be a difficult proposition without the right measures in place. Providers can enhance integration to quickly and easily exchange information between all relevant parties, as well as automate billing processes and streamline the way charges reach patients.

Trust your integration initiatives to Prolifics. Our solutions utilize business rule optimization, master data management, performance management and analytics, and cloud platform adoption to improve communication with customers and integration throughout the enterprise.

Patient Self-Service >> 

Like in virtually any other industry, patients demand deeper and finer control over their healthcare journeys...

Like in virtually any other industry, patients demand deeper and finer control over their healthcare journeys. Successful offerings require easy-to-use yet functional websites, portals, and dashboards that leverage advanced analytics. Customers can make choices that are most convenient for them, such as scheduling their own appointments and managing their own paperwork and invoices. This freedom promotes greater loyalty to the brand while keeping the costs of in-person consultation in check.

Prolifics is an expert in building appealing customer interaction solutions. We take advantage of API web connectivity, mobile applications, Cognitive chatbot functionality, and analytics and predictive guidance to understand what customers want, what they need, and how best to deliver it. 

Scheduling >> 

A classic pitfall of receiving medical care is how long it takes to receive it...

A classic pitfall of receiving medical care is how long it takes to receive it. Whether patients are in for a routine examination or for emergency care, long wait times are not the desired outcome. Providers can bring down wait times and create better patient experiences by increasing customer access to scheduling. Improving the way transfers and referrals are handled means that the right information and medications reach patients at the right times.

To overhaul the way an organization approaches scheduling, it needs to consider a substantial transformation—one that is best guided by an expert. Prolifics specializes in re-engineering and automating processes, introducing new resources like the cloud, harnessing analytics and predictive modeling, and integrating with APIs and mobile platforms to create a superior customer experience.

Quality and Continuity of Care >>

Patient health has no downtime, and neither should providers’ ongoing care structures...

Patient health has no downtime, and neither should providers’ ongoing care structures. Enterprises apply breakthrough technologies to offer personalized, reputable healthcare advice, data, and support whenever customers need it. These capabilities are especially powerful when chronic care recipients are involved. They allow all of the parties involved in care to collaborate across transitions and referrals, creating better experiences that help keep patients in better health.

Prolifics helps healthcare organizations offer comprehensive, integrated experiences. We digitally transform businesses, showing them new digital-first ways to do business that better connects them with their systems and customers. We implement mobile integration to open the door for new mobile-minded solutions, and help organizations take advantage of cutting-edge analytics to find new answers for classic problems associated with providing care.

Technology Makes it Possible

Prolifics' expertise across multiple specialties enables us to create unique, comprehensive solutions for your innovative enhanced customer interaction. Technologies we typically leverage for these types of initiatives include: