Service Bots: The Next Level of Process Automation

Robotic Process Automation – Cutting Through the Hype

Service bots provide the next level of automation for companies that are looking to reduce costs and speed up manual processes. Despite all the hype in the marketplace, current robotic process automation (RPA) solutions do not heavily utilize machine learning, AI, or Cognitive capabilities…yet. That will come soon. For now, I would like to provide some clarity around the current RPA capabilities for folks looking at these solutions.