Tufts Health Plan wanted to ensure they had a world class future looking user experience platform in place before modernizing and investing in new capabilities for their users.
Learn why Tufts Health Plan chose IBM's Customer Experience Suite and Employee Experience Suite to replace their existing portal portfolio. This solution delivers qualitative and strategic benefits including:
- Improved Broker access to information and best practices to support selling and supporting member service activities.
- Improved Broker productivity, effectiveness, and speed of quoting.
- Improved Broker satisfaction resulting from enhanced ease-of-doing-business with Tufts Health Plan.
- Improved productivity and effectiveness of Sales Support and Client Services.
- Improved IT agility and responsiveness to business requests to meet evolving broker, employer and member needs.